Tools for Problem Solving


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Course Number: V17D



The usual responsibilities of an engineer or manager include problem solving and/or process troubleshooting. Using established and logical techniques can improve problem-solving skills. Becoming better problem solvers allows us to become more effective engineers or managers and increases our value to an organization.

 Effective problem solving requires an organized approach, knowledgeable problem solvers, teamwork and the appropriate tools. There are a number of recognized approaches in use today. “Tools for Problem Solving—Getting to the Root Cause(s)” focuses on the simple tools of problem solving. Getting to the root cause instead of just treating symptoms is the goal of effective problem solving. The eight simple tools presented in this course are often overlooked or not used as we ‘jump’ to conclusions about a problem solution, or reach for more ‘exotic’ tools!

 “Tools for Problem Solving—Getting to the Root Cause(s)” is intended to provide practical information that will enable you and your organization develop and implement an effective approach to problem solving that helps you:

  1. Know how to solve problems using an organized approach.
  2. Know and use the simple tools for problem solving.
  3. Know tips for troubleshooting a problem.
  4. Become a more effective problem solver.

“Tools for Problem Solving—Getting to the Root Cause(s)” is a practical course that uses real world examples. It is intended to provide an understanding of using the tools of problem solving by looking into several scenarios and using the methodology to lead to solutions.

The learning objectives are for participants to:

  1. Be able to more clearly define problems
  2. Learn to avoid treating symptoms of problems
  3. Know and use Eight Simple Tools of Problem Solving
  4. Be able to get to the Root Cause to implement real problem solutions

Course Instructor:

Course Length: 2 Hours, ( 0. 2CEUs or 2PDHs or 2CPCs )

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