Dealing with Human Error


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Course Number: V17C



The usual responsibilities of an engineer or manager include problem solving and/or process troubleshooting. Human errors are generally found in all businesses to a varying degree. It is important that organizations have a structured approach for categorizing human error, identifying causes of human error and taking logical steps to minimize human error.

Effective problem solving requires an organized approach, knowledgeable problem solvers, teamwork and the appropriate tools. Dealing With Human Error provides engineers and managers with a logical approach to improve understanding the causes of human error and how to take steps to prevent or minimize these errors. While there may be general categories, it is often difficult to look beyond ‘lack of training’ or ‘more training needed’ as the cause(s) and fix the real issues. This class will help you go beyond the ‘training fix’ to really understanding the type of human errors in your business and implementing appropriate preventive actions.

 Dealing With Human Error is intended to provide practical information that will enable you and your organization develop and implement an effective approach to minimizing human error and helps you:

  1. Know the basics of problem solving.
  2. Be able to categorize human error.
  3. Look at potential causes of human error.
  4. Define and implement mitigation steps to minimize human error.

Dealing With Human Error is a practical course that uses real world examples. It is intended to provide an understanding of methods using several scenarios and using the tools to lead to preventive actions. This class can provide the tools for developing your problem solving skills by improving your techniques and abilities for minimizing human errors.

The instructor for Dealing With Human Error, Davis Woodruff, has over three decades of real world experience with clients on 3 continents and in 35 states. He uses a practical approach based on ‘real world’ experiences.

 The learning objectives are for participants to:

  1. Be able to more clearly define problems
  2. Learn to categorize human error
  3. Learn steps to minimize human error
  4. Be able to avoid treating symptoms
  5. How to know if errors are due to a training issue

Course Instructor:

Course Length: 1 Hours, ( 0. 1CEUs or 1PDHs or 1CPCs )

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