Student Satisfaction Survey

In order to assess the quality of services provided to students in the Graduate Outreach Program(GOP), we need your help in completing this survey for the term in which you are currently enrolled.

 
    Current Semester
    Course
  • If you are enrolled in more than one course, we would appreciate your completing a separate survey for each course.
  • Your identity will remain anonymous and your responses confidential.
Scale: 1 = strongly disagree 3 = neutral/average 5 = strongly agree

Program Administration

When I call the GOP office for help:

Scale 1= Strongly Disagree 3= Neutral/Average 5= Strongly Agree

1. I am treated courteously by staff. 1 2 3 4 5
2. I am helped in a timely manner. 1 2 3 4 5
3. I receive accurate information. 1 2 3 4 5
4. I am referred to the right source for help. 1 2 3 4 5

When I receive e-mail from the GOP office:

Scale 1= Strongly Disagree 3= Neutral/Average 5= Strongly Agree

5. I receive the kinds of information I need to make important program-related decisions. 1 2 3 4 5
6. I receive information far enough in advance of important academic deadlines. 1 2 3 4 5

When I use the GOP website:

Scale 1= Strongly Disagree 3= Neutral/Average 5= Strongly Agree

8. I am able to find the information I need. 1 2 3 4 5
9. I am able to easily navigate among its sections. 1 2 3 4 5
10. I am able to find accurate information. 1 2 3 4 5

Enter your comments about Program Administration below:

Course Production
In regards to the video tape coursework and other materials I receive:

Scale 1= Strongly Disagree 3= Neutral/Average 5= Strongly Agree

11. The course materials and handouts are helpful. 1 2 3 4 5
12. The visuals and graphics are effective. 1 2 3 4 5
13. The visuals and graphics are legible. 1 2 3 4 5
14. The sound quality is good. 1 2 3 4 5

Enter your comments about Course Production below:

Student Demographics

16. I am pursuing a graduate degree in:
17. Was your undergraduate degree in Engineering Yes No
18. If you answered yes to question 17, indicate your undergraduate engineering major:
19. Is a graduate degree considered a prerequisite for advancement in your company? Yes No
20. How would you categorize your job? Technical Managerial Other (specify)

Overall Program Satisfaction
As far as my overall satisfaction with the quality of service I received in the program. I am:
Dissatisfied Satisfied Very Satisfied

Enter your comments about the Overall Program:


Media Survey

We are considering expanding our course delivery options.Your responses will help shape the way we provide materials to you.

Delivery Options

Video CD-ROM
The quality is slightly less than VHS tape but will play on almost any computer, including laptops
DVD
The quality is much higher than VHS tape, can be played in a DVD player connected to your TV or computer
Streaming Video
The quality of the moving video will depend on your internet connection and will always be less than VHS tape, but the graphic material will be of the same or higher quality than VHS tape
Note: Will incur Internet minutes equal to the length of the class.

Of the following, which delivery methods COULD you use (select all that apply)?
Video CD-Rom DVD Streaming Video

Of the options you selected above, which ONE would you prefer?
CD-Rom DVD Streaming Video

What type of Internet connection do you have?
None 28.8 K Modem 56K Modem Digital Cable connection
Other (please explain)