FAQ Section

• Handling DVDs - Do not touch the surface of the DVD, Handle it with the edges of the disk and store it in the original case.
• Ejecting DVDs - Stop the DVD before ejecting it from the player.  Failure to do so could cause damage to the disk.
• Multiple DVDs - If you are having problems with some of your DVDs playing and stopping, or starting in the wrong place, or other problems with playback, you may have a programming glitch in your player.  If it's a DVD player for your TV, shut it off and turn it back on.  If it's in your computer, close and re-open your player.  Sometimes clicking on "stop" twice will solve this problem, too.  This problem is caused by the memory in the player remembering your previous disk and how you played and stopped it. 
• Recommended Player - Choose a DVD player for your TV or computer that handles DVD-R disks.  If you are buying a player, take one of our disks with you and make sure the player will run it.
• DVD-R - Check your user manual to determine if the DVD-R format is supported by your player
• Macs / Linux - are currently not supported for streaming video.  The DVDs will play in them.
• Wireless - If you are having trouble streaming the video over a wireless connection please contact your wireless provider for assistance.  Please be aware that many wireless service providers do not allow streaming video.
• Starting the DVD - Some of our DVD videos have an opening menu that contains "bars" on the startup screen.  Click on the topmost bar to start the DVD.  It will turn from blue to yellow when you put your cursor on it.
  Click Here for Example 
• Returns - If your disk does not function please return it to us for evaluation and we will send a new copy.

System Requirements

DVD Player ( TV )

• DVD-R Format must be supported

DVD Player ( Computer )

• Recommended Media Players

Assistance